Frequently Asked Questions

At 1BOX, we have a notice period of 15 calendar days. So if your plans change, no stress! Just let us know, and we’ll handle the rest.

Click here for an overview of our rental and general terms and conditions. Still have questions? Feel free to contact us at 085 – 0161611.

Absolutely! You can start your rental contract on any day of the month. From the start date, you’ll pay for your storage space and be ready to securely store your belongings.

Yes, our contracts are flexible. If you need more or less space, you can easily change your unit. Just contact the site manager, and it will be arranged.

Yes, the automatic debit stops once your rental contract ends and there are no outstanding invoices. No hassle, just simple and easy.

Yes, the minimum rental period is one month. After that, a 15-day notice period applies. Remember to cancel on time; otherwise, your contract will automatically renew. Simple and convenient!

Absolutely! You can reserve a unit up to one month in advance. Contact the facility manager to make all the arrangements and make sure your storage space is ready when you need it.

The minimum rental period is one month. After that, you can cancel with a 15-day notice. So, yes, you can rent the unit for a short period!

At 1BOX, private individuals don’t have to pay BTW when renting a storage unit. However, business renters do need to pay BTW. For garage boxes, 1BOX is legally required to charge BTW to both private and business customers. We keep it fair and transparent for everyone.

For a rental contract, we need the following information:

• Private individuals: Identification, a recent bank statement or mail, and a bank card with your IBAN number.
• Businesses: Identification, a Chamber of Commerce extract, and VAT/BTW number.

Want to cancel your rental? Notify us in writing via email, mail, or directly at the 1BOX location. We need your name, storage unit number, and the end date. Remember, our notice period is 15 calendar days. We’re here to help with everything!

If you miss a payment, let us know. We understand that sometimes things go wrong and are here to help you find a solution.

All our locations are insured, but your stored goods are not automatically covered. That is why insurance is mandatory, so that your belongings are protected in the event of fire, storm, burglary, or water damage, for example. We arrange this automatically when you rent.

Yes, when you rent storage space, you are required to insure your stored items for the entire rental period. For rental agreements entered into on or after October 1, 2025, coverage is linked to the size of your storage space. At 1BOX, we arrange this automatically during the rental process, so that your belongings are properly insured from day one. The cost of insurance coverage is included in the total price for renting your unit.

No, it is not possible to use insurance other than that offered by 1BOX. To keep claims simple and offer everyone the same protection, all units are covered by our standard policy for rental agreements entered into on or after October 1, 2025.

The insurance company we work with covers direct loss or damage to property during the storage period caused by:

• Fire and smoke damage
• Storm or flood (as defined in the policy)
• Damage caused by third parties (for example, when a driver crashes into the fence)
• Theft after break-in in the storage unit or storage facility
• Pests

If your unit is affected by one of these risks, you can file a claim up to the insured amount stated on your insurance certificate. Claims are subject to the policy conditions and to the storage of only permitted goods.

For contracts concluded on or after October 1, 2025, the premium depends on the size of your unit. You will see the exact amount during the online booking process or at the counter. Do you need a higher coverage limit? Then you can take out additional insurance with a reputable insurance company. The additional insurance must include a clause in favor of 1BOX, under which the insurer waives all rights of recourse against 1BOX, 1BOX’s insurers, and contractual partners.

1BOX insurance premiums: 

• Locker (1m³): For €5 per month, you are insured for a value of €1,000.
• Storage space <4 m²: For €17.50 per month, you are insured for a value of €2,500.
• Storage space >4-6 m²: For €20.00 per month, you are insured for a value of €5,000.
• Storage space >7-13 m²: For €25.00 per month, you are insured for a value of €7,500.
• Storage space >13 m²: For €27.50 per month, you are insured for a value of €10,000.

The new terms and conditions apply to customers who entered into a rental agreement after October 1, 2025. Please feel free to contact us at 085 – 0161611 or contact the relevant 1BOX location directly if you have any questions about this.

You can find the General Insurance Terms and Conditions here.

Not all units are suitable for car storage. Car storage is available at the following 1BOX locations: Den Bosch, Rijswijk, Goes, Hellevoetsluis, Groningen, Helmond, Heerlen, Utrecht and Breda. Contact the facility manager to discuss all the details.

Yes, you can store a motorcycle at all 1BOX locations, but the battery must be disconnected for fire safety reasons.

Motorcycles can be stored with the battery disconnected. Storing an old-timer car with a trickle charger is not possible.

You cannot store explosives, weapons, ammunition, fireworks, drugs, chemical products, jewellery, furs, art objects, live animals, waste, gas bottles, batteries, food, or radioactive materials. The complete list is in our terms and conditions. If in doubt, always contact the location manager.

As long as everything fits in your storage unit and the door closes properly, you can store as much as you want. Unsure? Ask our facility manager!

At the 1BOX Self Storage Express Stores in Best, Boxtel, Bergen op Zoom, Goes, Utrecht, Alkmaar, Almere, Helmond Kanaaldijk en Heerlerbaan, you can select the desired size and location of your unit in the building yourself. Enter your contact details, agree to the rental terms, and verify your identity via iDIN. You’ll then receive a confirmation email and an SMS with a verification code to install the 1BOX app.

If you didn’t receive a verification code, use the “Forgot Password” function in the app to activate your account. Check if your phone number was entered correctly. Otherwise, contact us at 045-8510176 or heerlen@1box.nl.

Use the verification code from the SMS to log in. Accept the terms of use and change your password. The app ensures you always have access to your storage space.

Under the “Support” tab, you’ll find answers to the most frequently asked questions about the 1BOX app. Otherwise, contact us at 045-8510176.

Creating a unique password and keeping it safe ensures only you have access to your storage space.

Yes, through the app, you can easily grant someone else access to your storage space. You remain in control of who enters.

The facility doors can only be opened with the app. Make sure the Bluetooth is on and that you are within 5 metres of the door.

For the 1BOX app, you need an iPhone with iOS 12.0 or higher or an Android phone with KitKat 4.4 or higher.

• Check if Bluetooth and location services are enabled.
• Restart the app.
• Check for updates.
• Sometimes, the signal can be disrupted by certain vehicles.

Yes, all our facilities are secured with cameras and access codes. The facility managers conduct daily checks.

Yes, all our units are well-lit, so you always have good visibility of your belongings.

Yes, your storage space is secured with a special locking system where you place a personal lock. We sell suitable locks at our locations, so you don’t have to worry. Safety first!

No, only you (and authorised persons) have access to your unit. Our facility managers and other staff do not have a key to your unit.

Our storage facilities are open 365 days a year from 06:00 to 23:00.

No, you can access your belongings every day from 06:00 to 23:00 without extra costs. Convenient, right?

Yes, all our locations are equipped with modern climate control. This way, your belongings remain dry and frost-free all year round!

To determine the right size storage space, you can use our handy online storage calculator or ask our facility managers for advice.

No, we don’t rent moving vans. But don’t worry, just contact a local rental company and they’ll help you out!

Yes, we have a wide range of moving boxes and packing materials available. Everything you need to safely store your belongings can be found at 1BOX!

Each facility has convenient storage units accessible by car, as well as multiple entrances with roll-up doors. Additionally, many loading and unloading areas are covered. At our Helmond location, we also have parking spaces within the premises.

And don’t worry about carrying heavy items; we have transport equipment available at all locations to help you easily move your belongings to your unit!